Disabled Wintersport Australia

Contact Details

Friday Flat
Thredbo NSW

Phone

0406 367 899

Email

sven@disabledwintersport.com.au

Website

http://www.disabledwintersport.com.au

Disabled Wintersport Australia

Activities in the Mountains, Adventure Tours, Charters & Guided Activities

DWA's mission is to promote and foster the advancement of participation by people with a disability in wintersport both in Australia and overseas.

Q: Should I become a DWA member?

A: If you have a permanent disability and are heading to the ski fields, then yes, being a member can help you financially and it gives you access to our equipment, pathways, programs and a number of other benefits.

Q: I'm a new member, what now?

A: Look out for your DWA membership card coming to you via mail. Take this card with you on the slopes to identify yourself as a current DWA member, and to use when purchasing lift tickets and lessons.

Q: Should I become an associate member?

A: If you are training, volunteering, want to support DWA or are using any of our adaptive equipment you need to be an associate member.

Q: What's the difference between a DWA adaptive snowsport guide and an adaptive instructor?

A: DWA's adaptive snowsport guides help facilitate the on snow experience for our members. They can assist you with getting safely around the mountain, using your equipment, loading and unloading the lifts and communicating with mountain staff. They are not instructors, so cannot teach you how to ski or snowboard. You can request a guide through DWA, however as they are volunteers, we cannot guarantee one will be available at all times.

An adaptive instructor is a professional who has been trained in how to teach people with disabilities to ski and snowboard. If you are skiing or snowboarding for the first time, want to improve your skiing or snowboarding skills or want to guarantee someone will be able to guide you, we recommend booking a private adaptive lesson through the snowsport school. Your snowsport school may provide a concession on private adaptive lessons to DWA individual members.

Q: I need a guide to help me on snow, where do I find one?

A: Fill out the Guide Request Form. We will contact our volunteer adaptive snowsport guides to see if anyone is available to assist you. Our adaptive snowsport guides are volunteers so are subject to availability. An adaptive instructor can also be your guide. You can book a private adaptive lesson through the snowsports school.

Q: I need a guide but DWA doesn't have any available, what should I do?

A: You can book a lesson through the snowsports school at the resort you are heading to and guarantee you have the help and support you need while on snow.

Q: I'm a DWA member, how do I book a snowsport lesson?

A: Call the snowsports school at the resort you are heading to, ask for an adaptive lesson, quote your DWA membership number and make your booking.

Q: How do I book adaptive equipment for my lesson or free skiing?

A: Fill out the Equipment Booking Form. Once submitted, we will let you know if equipment is available and organise where to pick it up or drop it off.

Q: What do I do if my membership card hasn't arrived and I'm heading to the snow

A: If your membership card hasn't arrived within two weeks simply email membership@disabledwintersport.com.au, let them know and they'll email you a letter to use instead.

Q: Can my friends or family guide me?

A: If you have friends or family members that ski or snowboard with you, we can train them to be your guide helping you to operate more independently.

Q: What can DWA reception help me with?

A: DWA reception can help you with:

Assistance with general enquiries including what resort services coordinators do and their contact details.
Explaining how to obtain lift passes and book lessons and outline membership process and eligibility over the phone when membership team is unavailable.
Explaining how members book onto camp programs. Information can also be found here.
Sending membership confirmation emails to members when membership team is unavailable.
Referring enquiries to appropriate area/personnel.
DWA reception cannot:

Sell lift tickets or book private lessons. Lift tickets and private lessons must be purchased directly from the resort. Websites for each resort can be found here.
Advise on the personal needs of individual members. The relevant resort services coordinator is the best person to do this. Their contact details can be found here.
Advise on facilities and getting around at individual resorts. Information can be found here for each mountain.

Q: What can the DWA membership team help me with?

A: The DWA membership team can help you with:

Explaining over the phone or by email, in detail, the step by step process to join as a new member and for renewing an existing membership. There are also instructions here.
Obtaining medical documentation from new members. A template can be found here.
Assessing medical documents for eligibility.
Printing and mailing membership cards.
DWA Membership team cannot:

Sell lift tickets or book private lessons. Lift tickets and private lessons must be purchased directly from the resort. Websites for each resort can be found here.
Advise on the personal needs of individual members. The relevant resort services coordinator is the best person to do this. Their contact details can be found here here.
Advise on facilities and getting around at individual resorts. Disability access information can also be found here for each mountain.

Q: What can the state program coordinators help me with?

A: State program coordinators can help you with:

Member camp arrangements. Information can also be found here.
Explaining how member camps work.
Liaising with client group staff.
State program coordinators cannot:

Assist individuals visiting the resorts independently of a camp. The relevant resort services coordinator will do this. Their contact details can be found here.

Q: What can host client groups help me with?

A: Host client groups can help you with:

Booking members onto organisation camps. Participants are required to be clients of the organisation. A list of available camps can be found here.
Responding to enquiries around their requirements for clients attending camps.
Host client groups cannot:

Process DWA memberships. A membership application form must be submitted via our website.

Q: What can DWA resort services coordinators help me with?

A: DWA resort services coordinators can help you with:

Local knowledge of the resort where they manage the program.
Giving specific information about adaptive snowsports options and disability.
Advising on what sort of adaptive equipment might be required to assist an individual member to participate in snowsports. Information on adaptive equipment can be found here.
Explaining how to book volunteer adaptive guides and equipment. The request forms can be found here.
Allocating adaptive snowsports guides and equipment depending on availability.
Assisting with booking adaptive lessons.
Advising on facilities and getting around at individual resorts. Information can be found here for each mountain.
Advising on accessible accommodation options. Information can also be found here.
DWA resort services program coordinators cannot:

Sell lift tickets or book private lessons. Lift tickets and private lessons must be purchased directly from the resort. Websites for each resort can be found here.
Advise on camps programs. The relevant state program coordinator will do this. Their contact details can be found here.

Q: What can the snowsports school help me with?

A: The snowsports school can help you with:

Referring people with disabilities to DWA
Booking adaptive lessons for members and determine the most suitable instructor for the member's needs. Contact details for each snowsports school can be found here.
Snowsports schools cannot:

Process DWA memberships. A membership application form needs to be submitted via our website.

Q: What can the ski resort help me with?

A: The ski resort can help you with:

Selling lift passes with a DWA concession.
Ski resorts cannot process DWA memberships. A membership registration form needs to be submitted via our website.